Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions in the UK.
What are the shipping times for UK orders?
Standard shipping within the UK typically takes 2-4 business days. Express options are available at checkout for next-day delivery on orders placed before 2 PM GMT.
Do UGREEN NAS devices come with pre-installed hard drives?
Most of our NAS enclosures are sold as diskless units to allow users to choose their preferred capacity. However, we do offer specific bundles that include pre-tested, high-performance NAS-grade drives.
What is the warranty policy for UGREEN products?
All UGREEN NAS devices purchased through our official UK store come with a 2-year limited warranty covering manufacturing defects and hardware failures under normal use.
Can I return my order if I change my mind?
Yes, we offer a 30-day return policy. Products must be returned in their original packaging with all accessories included. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Are the power plugs compatible with UK outlets?
Absolutely. All units shipped to UK addresses include a standard Type G UK 3-pin power adapter or cable, ensuring full compatibility with local electrical standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer financing options through Klarna for eligible UK residents.