Returns & Exchanges
At UGREEN NAS UK, we offer a 30-day money-back guarantee on all network-attached storage devices and accessories to ensure your data management needs are fully met. If you are not completely satisfied with your purchase, you can return your item in its original packaging for a full refund or exchange.
Initiate a Request
Contact our support team via the portal with your order number and the serial number of your NAS device to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original box, including all power cables, drive trays, and documentation to avoid any restocking fees or damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized UK courier location, ensuring you keep the tracking receipt for your records.
Inspection and Refund
Once our technicians verify the hardware condition and wipe any remaining data, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing